Our general charge is $150 for the first hour (or part thereof) and $130 for each subsequent hour (or part thereof).


  • Before we visit your premises we will always try to give you an accurate idea of cost.

  • In some cases, particularly where we arrive at your premises and find that the job is much more difficult than anticipated, we will explain the issue and gain your agreement on our revised quotation before proceeding.

  • For problems which are resolved in a very short period of time (less than 15 minutes), our minimum call out charge is $90. This amount will also be applicable for “no show”/ late cancel appointments (cancelled within one hour of appointment time).

  • For the repair of faulty equipment that we have to bring off-site, we will quote the repair charges once we have fully identified the issue and only proceed once a confirmation has been received.

  • A diagnostic charge of $50 is applicable in instances whereby we have investigated a faulty piece of equipment, provided a quote to repair it, yet you do not wish to proceed (any visit charges will also be applicable).

  • Our usual operating hours for technology support is from 10:00 to 18:00 Monday to Friday. If appointments are required after hours or on a Weekend or Public Holiday, an “out of hours” supplement charge of $50/hour will apply.

  • Our Technology Consultant will collect any amount due once the work has been completed and provide a receipt. We accept cash, PayNow, and cheques and will only offer credit terms by agreement at the time of booking a visit appointment.

  • In the unlikely event that we are unable to resolve your issue due to lack of knowledge or experience on our part, no charges will be raised for visiting your premises or any time spent there.

Our Guarantee

If we have assisted with software or network problems, we guarantee our services for 30 days and should the same issue reoccur, we will come out and fix it free of charge (providing no changes have been made to any settings that we have previously configured). 


Our hardware repairs have a 3 month warranty on the specific parts we have replaced or repaired. If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.